COD Policy
Overview
At A2z Remote Hub, we strive to provide a smooth and trusted shopping experience for all our customers across India. To ensure genuine orders and timely deliveries, please read and follow our COD policy.
1. Advance Payment Requirement
To confirm a Cash on Delivery (COD) order, a small advance is mandatory:
- ₹75 for orders below ₹250
- ₹100 for orders between ₹250 – ₹1000
- ₹250 for orders above ₹1000
This amount is adjusted in your final bill and helps us verify genuine buyers and reduce fake or cancelled orders.
2. Why Advance is Needed
In past experiences, some customers requested to inspect the product at delivery before paying. However, as per courier company rules, delivery partners are not allowed to open parcels or allow inspection before full payment. To avoid such issues and ensure fair treatment to all customers, we introduced this system backed by advance confirmation.
3. Product Inspection Before Payment
The parcel will only be handed over after full payment is made. Inspection before payment is not permitted by courier policies.
4. Order Cancellation at Doorstep
If the customer refuses to accept or pay for the order at delivery, the parcel is returned and the advance amount is non-refundable. This helps us cover shipping and handling losses.
5. Returns & Replacements
If the product is found to be non-working or incompatible (despite correct model shared), our Replacement & Refund Policy applies — even for COD orders.
6. Need Help or Have Doubts?
We're always here to guide you and share clear product details before dispatch — just message us on WhatsApp!
7. Policy Updates
We reserve the right to update or modify this COD Policy at any time. Any changes will be posted on this page and will apply to future orders only.